The terms that apply when you book a visit or hire Journey Mechanical.
When you book, you choose a time window. We text you to confirm an exact arrival time. Traffic and emergencies can cause delays; if we're running late, we'll let you know.
Service calls start at $135 in Surrey, Delta and Langley, and $150 in other areas. Your technician explains the cost of any repair before starting, and installs and replacements are quoted at a fixed price. No work beyond the service call begins until you approve it.
Payment is due when the work is complete, unless we agree otherwise in writing. We accept the payment methods listed on your invoice.
Our labour is warranted for one year from the completion date. If a fault is caused by our workmanship, we will return and fix it at no charge. The warranty does not cover damage from misuse, accidents, lack of maintenance, or work done by others. Parts and equipment carry the manufacturer's warranty, and we help with claims.
We obtain the permits your job requires and arrange inspections. Please give us reasonable access to your home on inspection day.
Please make sure the work area is accessible and that pets are secured. If you smell gas, leave the building first, then call FortisBC at 1-800-663-9911 or 911. Do not wait for a scheduled visit.
If you need to cancel or reschedule, please let us know as early as possible so we can offer the time to someone else.
We are fully insured and WorkSafeBC registered. We are not responsible for pre-existing conditions we could not reasonably see, such as hidden damage inside walls or deteriorated piping, but we will tell you about anything we find.
These terms are governed by the laws of British Columbia. Last updated: November 2026.
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