How Journey Mechanical collects, uses and protects your personal information.
Journey Mechanical Ltd provides plumbing, heating and gas services across BC's Lower Mainland. This policy explains how we handle your personal information under BC's Personal Information Protection Act (PIPA).
When you book, call or work with us, we collect your name, phone number, email, service address, details and photos of the problem, the equipment in your home, and the work we do. If you pay online, payment is handled by our payment processor; we do not store your full card number.
To book and confirm visits, send arrival and appointment texts, quote and invoice your job, file permits, process rebates you ask us to help with, honour our warranty, and keep a service history for your home.
We send appointment and arrival messages to the number you give us. We only send reminders or offers if you agree to them, and you can reply STOP or contact us at any time to opt out.
Only the people needed to do your job: our technicians; the software we use for scheduling, invoicing, payments and messaging; Technical Safety BC or your city for permits and inspections; equipment makers for warranty claims; and FortisBC when you ask us to help with a rebate. We never sell your information.
Your information is kept on secure systems run by our service providers, which may store data outside BC, including in the United States. We keep job and invoice records for at least six years, as tax rules require, and delete what we no longer need.
You can ask to see the personal information we hold about you, ask us to correct it, or withdraw consent for anything that isn't needed to complete your job or meet legal requirements. Email info@journeymechanical.ca or call (778) 751-3144 and we'll respond within 30 days.
We may update this policy. The date at the top shows when it last changed. Last updated: November 2026.
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